FAQs

What is the return policy for Tellek products?

Tellek has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the original condition, unworn, and in its original packaging. A receipt or proof of purchase is also required for the return process.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, returns for sale items or gift cards are not accepted. It is advisable to contact customer service for any specific concerns regarding a product.

How long does it take to process a refund?

Once a return is received and inspected, Tellek will notify the customer regarding the approval of the refund. If approved, the refund will be processed to the original payment method within 10 business days. However, it may take additional time for the bank or credit card company to post the refund.

Can I exchange a product?

The most efficient way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

How can I contact Tellek for further inquiries?

Customers can reach Tellek via email at life.tech.wellness.001@gmail.com or by phone at 505-230-8918. For any issues related to orders or products, contacting customer service is recommended for prompt assistance.